Returns Policy

STANDARD RETURNS

  • You can return an item for a refund within 14 days from date of purchase.
  • The item must be in original unworn condition with tags intact to be returned.
  • Any item found to be otherwise will not be accepted and will be returned to you
  • Please allow up to 5 working days to process your return from date of delivery to us. 
  • We would strongly recommend you to obtain proof of postage with a tracking number as items lost on return will not be bows boutiques responsibility and will not be processed. 
  • Refunds can take 3-5 working days to show in your account once processed. Please note your postage fee for return or dispatch is not refunded.
  • This is a STRICT policy

 

FAULTY ITEMS 

  • Any items receieved faulty must be reported to the team within 14 days of delivery 
  • Please contact customerservice@bowsboutiques.com within 14 days of delivery if you think your item is faulty. The team will assess your images and provide you with a free returns label to send the goods back for your refund or exchange
  • Any faults which develop after the 14 days have a maximum of 30 days from the purchase date to be exchanged or refunded 
  • Items over 30 days from purchase date will be covered under Consumer Regulations 2015 and will be entitled to a partial refund or a repair, to be assessed by the team
  • This is a STRICT policy
 

How to return an item

  • Returns details are on the back of your invoice enclosed in your delivery package
  • We currently do not offer free returns
  • We STRONGLY advise you to obtain a signed for return tracking number from the post office as returns lost in the post will not be the responsibility of Bows Boutiques
  • If you have misplaced your invoice, please ensure to include a note in with your parcel clearly stating your contact details and full name
 

Return your items to:

Bows Boutiques Returns

32-36 Garman Road

Tottenham

London

N17 0EW

 

Please note

  • We ask that you take great care when trying on garments. We cannot accept returns on items with marks from make up, fake tans or creams or any other visible marks.
  • All items are checked through quality control before dispatch and expected to be returned in the same condition. 
  • All postage costs are non-refundable and unfortunately we do not offer pre-paid returns.
  • We strongly recommend you return parcels back to us using a recorded trackable delivery service. Any items with no tracking which does not reach us is not the responsibility of bowsboutiques.com. 
  • We can only offer a refund on stock no exchanges are accepted.
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