CHRISTMAS RETURNS POLICY
ORDERS PLACED ON OR AFTER 7th DECEMBER 2020 WILL BE COVERED UNDER OUR CHRISTMAS RETURNS POLICY & WILL BE ELIGIBLE FOR A REFUND UNTIL 11th JANUARY 2021 in line with our normal returns policy requirements of tags attached and unworn.
Any orders placed before the 25th November 2020, which includes the item being a Christmas present, and will be covered under our normal returns policy of 14 days from the delivery date.
If your order is between 25th November - 6th December, your return will be honoured either by a voucher for online use at the selling price of the item on return or will be returned to the customer if it is no longer in stock online or has been discontinued.
NEED TO RETURN YOUR ITEM?
No problem! Please return your unwanted item to us
within 14 days of delivery for a refund.
We unfortunately can not offer an exchange on the item you wish to return.
Please take extra care when trying on your new purchase, as any items marked with make-up, fake tan, lotions etc will not be eligible for a refund. All items must be returned in the condition they were received, with tags still attached.
You do not need to notify us of your return, however we would recommend you to obtain a tracking number for your parcel when posting back to us. Parcels which are lost in the post will not be eligible for a refund. We would advise you to keep hold of your postage receipt until your refund reaches your account.
HOW TO RETURN YOUR ITEM
We do not offer free or prepaid returns.
Please fill in the details on your packing sheet enclosed inside your parcel. If you have lost your packing sheet, you can pop a note in your parcel, with your full name telephone number and address along with the description fo the items you are returning.
Please post your returns to:
Bows Boutiques Returns
32-36 Garman Road
JEWELLERY IS NON RETURNABLE FOR HEALTH AND HYGIENE REASONS
We are very sorry you have received an item which is faulty, or the incorrect item in your delivery. We will help you in rectifying this as soon as possible.
Please email firstname.lastname@example.org with the image of the item showing the fault, a description of it and your order details. We will contact you within 24 hours with the link to create a free returns label.